Terms & Conditions

Depending on your plan, BrandSync may provide features including:

• AI-powered Google review management
• QR and NFC review gateways
• AI-assisted review writing and response generation
• Reputation monitoring and analytics
• Digital business cards and mini-websites
• WhatsApp customer management and messaging workflows
• Customer relationship management features
• Appointment and customer engagement automation
• AI-generated marketing ideas and campaign suggestions
• AI-generated promotional content, captions, and creative assets
• Business and marketing analytics

Features may vary by subscription plan, availability, technical limitations, or third-party integrations.

You must have the legal capacity to enter into a binding agreement under applicable law to use BrandSync.

If you use BrandSync on behalf of a company, organization, or other business entity, you represent that you have authority to accept these Terms on its behalf.

You are responsible for ensuring that your use of BrandSync complies with all laws and regulations applicable to you and your business.

Certain BrandSync features require you to create an account.

You agree to provide accurate, current, and complete information when creating your account and to keep that information updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activities performed through your account.

You must notify us promptly if you believe your account has been accessed without authorization.

We may suspend or restrict an account where we reasonably believe there has been unauthorized access, fraud, misuse, violation of these Terms, or a security risk.

You agree to use BrandSync only for lawful and legitimate business purposes.

You must not use BrandSync to:

• Violate applicable laws or regulations.
• Commit fraud, deception, impersonation, or other unlawful activity.
• Send spam, unwanted communications, or deceptive marketing messages.
• Harass, threaten, abuse, or defame individuals or organizations.
• Upload or distribute malware, malicious code, or harmful content.
• Attempt to gain unauthorized access to BrandSync or another user's account.
• Interfere with the operation, security, or availability of the Services.
• Circumvent usage restrictions, security controls, or subscription limitations.
• Infringe intellectual property, privacy, publicity, or other rights of third parties.
• Use AI-generated content for unlawful, deceptive, or fraudulent purposes.
• Misrepresent reviews, customer experiences, business information, or testimonials.
• Use BrandSync to create or distribute content that violates the rules of third-party platforms.

We may investigate suspected violations and may suspend, restrict, or terminate accounts involved in prohibited activity.

BrandSync may provide tools that assist businesses with requesting, collecting, monitoring, responding to, or analyzing customer reviews.

BrandSync does not guarantee that any review will be published, removed, changed, ranked, highlighted, or otherwise treated in a particular manner by Google or another third-party platform.

You are solely responsible for ensuring that your review-related activities comply with applicable laws and the policies of Google and any other relevant platform.

BrandSync should not be used to create fake reviews, fabricate customer experiences, impersonate customers, manipulate ratings, or otherwise mislead consumers.

Where BrandSync provides AI-generated review or response suggestions, these are suggestions only. You remain responsible for reviewing and approving content before publishing or sending it.

BrandSync may provide tools or integrations for WhatsApp or other messaging platforms.

Your use of such integrations is also subject to the terms, policies, rules, and requirements of the relevant third-party provider, including Meta/WhatsApp where applicable.

You are responsible for obtaining appropriate consent before sending communications where required by applicable law or platform policy.

BrandSync does not guarantee uninterrupted delivery, account approval, message delivery, or continued availability of any third-party messaging integration.

Third-party platforms may change their APIs, policies, pricing, technical requirements, or access permissions at any time.

BrandSync uses artificial intelligence to generate or assist with content, recommendations, replies, campaigns, captions, marketing ideas, and other outputs.

AI-generated output may contain errors, omissions, outdated information, inappropriate suggestions, or unintended similarities.

You are responsible for reviewing AI-generated output before publishing, sending, or relying upon it.

You should not rely exclusively on AI-generated content for legal, financial, medical, regulatory, or other high-risk decisions.

BrandSync does not guarantee that AI-generated content will be accurate, unique, error-free, legally compliant, or suitable for a particular purpose.

You may upload, submit, transmit, or otherwise provide information and content through BrandSync (“User Content”).

You retain ownership of your User Content, subject to the rights necessary for us to operate the Services.

You grant Oktacon Softwares a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, reproduce, display, and otherwise use your User Content as reasonably necessary to provide, maintain, secure, improve, and support the Services.

You represent that you have the necessary rights, permissions, and lawful basis to provide and process the data you submit to BrandSync.

You are responsible for ensuring that customer information and personal data collected through BrandSync is handled in accordance with applicable privacy and data-protection laws.

You must not upload data that you are not legally authorized to collect or process.

Your use of BrandSync is also subject to our Privacy Policy, which explains how we collect, use, store, and process information.

The Privacy Policy forms part of these Terms.

Certain BrandSync features may require a paid subscription.

Subscription prices, billing intervals, included features, usage limits, and other commercial terms will be displayed at the time of purchase or within your account.

Unless otherwise stated:

• Fees are payable in advance.
• Subscription fees are non-refundable except where required by applicable law or expressly stated otherwise.
• Taxes, government charges, payment processing charges, or similar amounts may apply.
• You are responsible for providing accurate billing information.
• We may change pricing or subscription features by providing reasonable notice where required.

Failure to complete payment may result in suspension or termination of access to paid features.

Where a subscription is configured for recurring billing, it may automatically renew for the selected billing period unless you cancel before the applicable renewal date.

You are responsible for reviewing your subscription and cancellation settings.

Any cancellation will generally take effect at the end of the current paid billing period unless otherwise stated.

Cancellation and refund eligibility depends on the applicable subscription, purchase terms, and law.

Unless a different refund policy is expressly provided at the time of purchase, subscription fees already paid are generally non-refundable.

We may consider refunds in exceptional circumstances at our discretion, subject to applicable law.

BrandSync, including its software, source code, user interface, design, branding, logos, trademarks, documentation, graphics, and underlying technology, is owned by or licensed to Oktacon Softwares and is protected by applicable intellectual-property laws.

Except as expressly permitted under these Terms, you may not:

• Copy, reproduce, modify, or distribute BrandSync.
• Reverse engineer, decompile, or attempt to extract source code.
• Create derivative works based on BrandSync.
• Resell, sublicense, lease, or commercially exploit the Services outside authorized use.
• Remove proprietary notices or branding.
• Use BrandSync trademarks without prior written permission.

Nothing in these Terms transfers ownership of BrandSync intellectual property to you.

BrandSync may integrate with or link to third-party services, including Google, WhatsApp/Meta, payment providers, calendar providers, mapping services, analytics providers, cloud platforms, and other external services.

Third-party services are controlled by their respective providers.

Oktacon Softwares is not responsible for the availability, security, functionality, policies, content, or actions of third-party services.

Your use of third-party services may be subject to additional terms between you and the relevant provider.

We aim to maintain reliable and secure Services, but we do not guarantee that BrandSync will always be available, uninterrupted, error-free, or compatible with every device or environment.

Services may occasionally be unavailable due to:

• Maintenance or upgrades.
• Infrastructure failures.
• Network or connectivity problems.
• Security incidents.
• Third-party service interruptions.
• Changes to third-party APIs.
• Events beyond our reasonable control.

We may modify, suspend, or discontinue features or portions of the Services where reasonably necessary.

BrandSync may occasionally offer beta, experimental, preview, or early-access functionality.

Such features may contain errors or limitations and may be changed or discontinued without notice where legally permitted.

We do not guarantee that beta features will become permanent features or receive the same level of support as generally available functionality.

BrandSync provides software and automation tools. We do not guarantee specific business results.

Your results may depend on factors including your business and industry, offers and pricing, customer experience, implementation and use of BrandSync, market conditions, customer behavior, search-engine algorithms, third-party platform policies, and advertising or marketing performance.

Statements regarding possible growth, engagement, reputation improvement, lead generation, or marketing performance are not guarantees of a particular result.

To the maximum extent permitted by applicable law, BrandSync is provided on an “as is” and “as available” basis.

To the extent permitted by law, Oktacon Softwares disclaims warranties, express or implied, including warranties of:

• Merchantability.
• Fitness for a particular purpose.
• Non-infringement.
• Accuracy.
• Availability.
• Reliability.
• Security.
• Uninterrupted operation.

We do not guarantee that the Services will meet all of your requirements or operate without errors or interruptions.

Nothing in these Terms excludes a warranty or legal right that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, Oktacon Softwares and its directors, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunities, data, or anticipated savings arising from or related to your use of BrandSync.

Where liability cannot be excluded, our aggregate liability arising out of or relating to the Services will, to the maximum extent permitted by law, be limited to the amount you paid to BrandSync for the Services during the 12 months immediately preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot legally be limited or excluded.

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Oktacon Softwares and its directors, officers, employees, contractors, affiliates, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from:

• Your violation of these Terms.
• Your unlawful or unauthorized use of BrandSync.
• Your User Content.
• Your violation of third-party rights.
• Your violation of applicable law or third-party platform policies.

You may stop using BrandSync at any time.

We may suspend or terminate access where reasonably necessary, including if:

• You materially breach these Terms.
• Payment obligations are not met.
• Your use creates a security or legal risk.
• You engage in fraud or abuse.
• You misuse third-party integrations.
• Required by law.
• Continuing to provide the Services becomes commercially or technically impractical.

Upon termination, your right to access the Services will cease, subject to any provisions that should reasonably survive termination.

Following account cancellation or termination, we may retain information for legitimate business, legal, security, accounting, fraud-prevention, or compliance purposes.

Where applicable, deletion and retention of personal data will be handled according to our Privacy Policy and applicable law.

You are responsible for exporting any data you need before termination where export functionality is provided.

We may update these Terms from time to time.

When material changes are made, we may provide notice through the website, application, email, or other reasonable means.

Your continued use of BrandSync after the updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by law.

These Terms will be governed by the laws of India, without regard to conflict-of-law principles.

Subject to applicable law, disputes arising out of or relating to these Terms or the Services will be subject to the jurisdiction of the competent courts in Maharashtra, India.

Nothing in this section prevents a party from seeking urgent interim or injunctive relief from a court of competent jurisdiction where legally available.

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, government actions, labor disputes, telecommunications failures, internet outages, cyber incidents, infrastructure failures, epidemics, pandemics, or third-party service disruptions.

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

These Terms, together with the Privacy Policy and any applicable order forms, subscription terms, or additional agreements, constitute the agreement between you and Oktacon Softwares regarding your use of BrandSync.